1. What is telehealth therapy?
Telehealth therapy allows you to have therapy sessions with a licensed therapist remotely via video calls, phone calls, or secure messaging. It offers flexibility and convenience while maintaining professional support.

2. How does telehealth therapy work?
Sessions are conducted using secure, HIPAA-compliant video conferencing platforms. You will receive a link before your appointment to join the session. A stable internet connection and a private space are recommended.

3. Is telehealth therapy effective?
Yes! Studies show that telehealth therapy can be as effective as in-person therapy for many mental health concerns, including anxiety, depression, and stress management.

4. What do I need for a telehealth session?

• A reliable internet connection

• A smartphone, tablet, or computer with a camera and microphone

• A quiet, private space

• Headphones (optional but recommended for privacy)

5. Is telehealth therapy confidential?
Yes, all sessions are conducted using secure, HIPAA-compliant platforms to protect your privacy. Therapists follow strict confidentiality guidelines.

6. Can I use my insurance for telehealth therapy?
Many insurance providers cover telehealth therapy. It’s best to check with your insurance provider to confirm coverage.

7. What are the benefits of telehealth therapy?

• Convenience and accessibility

• No travel time required

• Comfort of being in your own space

• Flexible scheduling options

8. Are there any drawbacks to telehealth therapy?
Some people may prefer in-person interactions. Additionally, technical issues such as poor internet connection can sometimes interfere with sessions. If you feel that telehealth is not meeting your needs, please let us know and we can refer you out to an in-person services in your area.

9. How do I schedule a telehealth therapy session?
You can schedule an appointment through our website, by phone, or via email. Once booked, you’ll receive a confirmation with details on how to join the session.

10. What if I have a crisis or emergency?
Telehealth therapy is not intended for crisis situations. If you are in immediate danger or experiencing a crisis, please call 911, contact a crisis hotline, or go to the nearest emergency room.

11. Can I do telehealth therapy if I’m in a different state?
Therapists are typically licensed to practice in specific states. If you are traveling or living in a different state, check with your therapist regarding legal and licensing restrictions.

12. How do I pay for my telehealth session?
We accept credit/debit cards, PayPal, Zelle, and Venmo. Payment details will be provided upon scheduling.

13. What is a superbill?
A superbill is a detailed invoice that a therapist provides to a client who pays out-of-pocket for therapy services. The client can then submit the superbill to their insurance company for potential reimbursement.

14. What type of business is Helping Hands Mental Health Services?
Currently, Helping Hands Mental Health Service is a sole-proprietorship business with a DBA (Doing Business As) for the private practice of Luis Lomeli, Licensed Marriage and Family Therapist.

15. How do I cancel a session?
A session may be cancelled online or by contacting the therapist via phone or email. In order to avoid any fees please ensure the cancellation is completed prior to 24 hours of your scheduled appointment. Please see the “Policy” page for more information.

For any additional questions, feel free to contact us!

Frequently Asked Questions